The Organisation

Rabobank is an international financial services provider operating on the basis of cooperative principles. It offers retail banking, wholesale banking, private banking, leasing and real estate services. As a cooperative bank, Rabobank puts customers’ interests first in its services. Rabobank is committed to being a leading customer focused cooperative bank in the Netherlands and a leading food and agri bank worldwide. Rabobank employed 43,272 per 31 December 2020. Rabobank Group is active in 38 countries.

The Vision

In 2016, the World Economic Forum outlined the ten most important work skills for the future in an environment where computers and robots are taking over more and more tasks. Rabobank added two more skills as part of their drive to build skills for the future. The Bank’s 12 skills programme is available to all staff at all levels. Rabobank employees are in charge of their own development; they shape that future by making sure they are prepared for the future world of work with a set of skills that apply across all domains.

The Training

Self-reflection; story-telling; complex problem solving; agility; service orientation; coaching; judgement and decision-making; emotional intelligence; negotiating; collaborating; creativity; and networking. Skills that allow everyone to strengthen and develop to stay relevant for the future.

To learn more about the interventions we used and the outcomes of this project, click below.

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