March 19, 2019

Stephen O'Loughlin

The scope of the engagement

It was announced that NHS Direct would be downsizing, despite all efforts and many iterations, that NHS Direct would close and hand over to a new service, NHS 111. It was a period of immense change, career instability and uncertainty. There were big cultural, morale and motivation challenges as well as the obvious logistical ones. Over 3000 people, mainly health
advisors and clinicians were affected. As a body of professionals they were very committed to their role within the Health Service and proud of the success and growth of the service that was to also be their downfall. It was a body blow that was keenly felt across the entire organisation. Colleagues didn’t know whether they would be staying on, be made redundant, or be ‘tuped’ across to the new organisation, with all the ensuing concerns about a forced change- and they had to continue to provide a professional public service; a life line to people worried about their health and/ or in serious need of urgent medical assistance. The project team had to start from scratch. No-one in the team had any experience of handling a situation like this ever before and they were in full public view of the national press.

Vision and Goals

Listen to Simon Gosney, Former Head of L&D, NHS Direct: “The support we provided had to be very current, practical and action-focused. We needed a high-quality programme, that would help us to reduce potential redundancy costs, and demonstrate a very strong commitment to our colleagues at a time of significant change. We calculate that the ROI exceeded £100,000.”

The programme had the following aims:

• To continue to maintain the highest standards of health assessment to the public with no shortfalls despite and throughout the planned changes
• To protect the public purse by minimising redundancy costs
• To maintain staff engagement and morale across the country during a period when the business was facing closure.
• To retain and transfer highly valued skills within the NHS

To learn more about the interventions we used and the outcomes of this project, leave your details below to secure your copy of the full case study.

Enter your details to secure your copy of 'Career Transition and Change programme for NHS Direct'





    Like this Case Study?
    Outplacement

    Schroders – Career Transition

    Learn more about the interventions we used and the outcomes of our project with Schroders, secure your copy of our case study.

    August 24, 2021

    Read article
    Career Transition

    Delphi Technologies – Career Transition

    Learn more about the interventions we used and the outcomes of our project with Delphi Technologies, secure your copy of our case study.

    August 5, 2021

    Read article
    outplacement

    Global Outplacement Support

    10Eighty were asked to deliver a global outplacement support offering across the UK, USA, Canada, Australia and the EU.

    July 23, 2020

    Read article
    CAREER TRANSITION

    High Quality Career Transition Support

    Hear how 10Eighty supported this global private banking group through a change programme delivering career transition support to their affected employees.

    June 4, 2020

    Read article
    job search

    Finding the right role and negotiating a pay rise

    Hear how Career Coach Mark Walters worked with his client to not only find his dream job but to negotiate a substantial pay rise.

    May 8, 2020

    Read article
    pay rise

    Hear how Hannah’s client got a £20k pay rise

    Hear how Career Coach Hannah Nash helped her client find her dream job and manage a £20k pay rise.

    May 8, 2020

    Read article

    Leave your details and we’ll be in touch

    If you’d like to know more about what we do, leave your details below and we’ll call you to chat






      I consent to being contacted via email about latest news, events and expert insights from 10Eighty.